Learning & Development Specialist

Responsibilities

• Identify and assess the training needs of the organization through job analysis and career paths;
• Implement effective and purposeful training methods; develop training manuals that target tangible results, ensures that training materials and programs are current, accurate, and effective;
• Assess employees’ skills, performance, and productivity to identify areas of improvement;
• Ensure that quality control checks are built into the successful implementation of training plans, deliverables, and strategies;
• Ensure that Company Policies and Standard Operating Procedures are adhered to and followed at all times.
• Conduct the onboarding process to integrate new employees into the company efficiently and effectively.
• Implementation of the action plan of internship programs
• Organizing panel interview for managerial positions in stores and making recommendations for training and development based on the results of the evaluation
• Organize, manage, and develop ongoing training programs for English language courses to enhance employees' language skills.

Requirements

• Bachelor's Degree in Human Resources, Organizational Development, Education, Psychology, or a related field.
• Certification in Learning & Development (e.g., CIPD, SHRM) is often preferred.
• 2-3 years of experience in a similar role within retail, market chains, or any fast-paced environment.
• Experience in training program design and implementation.
• Proven track record in talent development and employee engagement strategies.
• Ability to create engaging training content.
• Efficient planning, execution, and evaluation of training initiatives.
• Assessing training needs, measuring effectiveness, and adjusting programs accordingly.
• Clear, effective communication for both small groups and large audiences.
• Ability to work with various departments and levels of the organization.
• Able to tailor learning solutions to fit the unique challenges of a market chain with diverse locations and functions.
• Awareness of the unique challenges faced by retail employees, such as customer service, sales techniques, and operational efficiency.
• Conducting assessments to identify employee skill gaps and training needs.
• Delivering training in person or through digital platforms.
• Measuring the impact of training programs and making improvements based on feedback and results.
• Working closely with department heads to align training with company goals and initiatives.
• Ability to design interactive and engaging learning experiences.

Interested candidates may apply for the role by sending resume to [email protected] email address, mentioning "Learning & Development Specialist” in theme tab. Pease note that only selected candidates will be contacted regarding next steps of recruitment process.