IT Helpdesk

Job Responsibilities:

• Respond to requests for technical assistance in-person, via phone, electronically;
• Diagnose and resolve technical hardware and software issues;
• Advise user on appropriate action;
• Follow standard help desk procedures;
• Assist in administration of help desk software;
• Redirect issues to the relevant resource;
• Identify and escalate situations requiring urgent attention;
• Inform management about recurring problems;
• Stay current with system information, changes, and updates.

Required Qualifications:

• Bachelor’s degree;
• Azerbaijan, English, and Russian language skills;
• Initial knowledge or previous experience in the required field is desirable (at least 6 months);
• Ability to work in a team;
• Ability to prioritize multiple tasks and cope with multiple tasks simultaneously;
• Ability to build right working process;
• Ability to make accurate decisions based on analysis, experience, and judgment skills;
• Personal computer (PC), e-mail, internet, and Microsoft Office (eg, Word, Excel, Office, Outlook, PowerPoint) skills.
• Preference will be given to the candidates who have experience in the retail field and can work with cash registers and scales.

Note:

Interested candidates may apply for the role by sending resume to [email protected] email address, mentioning "IT Helpdesk" in theme tab. Pease note that only selected candidates will be contacted regarding next steps of recruitment process.