Call Center Agent

Job Responsibilities:

• Answer calls, respond to emails and “WhatsApp” messages
• Handle customer inquiries over the phone, by email and via “WhatsApp”
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information
• Process orders, forms, and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to standard operating procedures

Requirements:

• Bachelor's degree in business administration, marketing or economics
• Azerbaijani and Russian languages are mandatory, English is preferred
• Microsoft Office programs, Outlook user
• Oral and written communication skills in the mentioned languages
• Listening skills
• Problem analysis and solving skills
• Customer service/satisfaction oriented
• Organizational skills
• Attention to details
• Ability to work in a team
• Resistance to stress
• Perfect and clear speech

Working conditions:

5 working days, 2 days off, flexible shift work

• 9:00-18:00
• 10:00-19:00

11:00-20:00

Interested candidates may apply for the role by sending resume to [email protected] email address, mentioning "Call Center Agent" in theme tab.

Pease note that only selected candidates will be contacted regarding next steps of recruitment process.